Shipping & Returns

SHIPPING

Shipping of artwork currently only available in South Africa. If you are an international collector you are welcome to visit my Saatchi Art profile and purchase work from the Saatchi Online Store. Saatchi Art offers comprehensive and safe shipping solutions to international collectors. Please visit my Saatchi Art profile by clicking the Saatchi logo in the menu, or follow this link: https://www.saatchiart.com/mariemorrison

All shipping within South Africa is free. This excludes bulk orders or orders consisting of multiple large/heavy pieces.

Please allow for 5 to 7 business days for processing of orders. Processing includes packaging of the artwork and booking confirmation of couriers. After your order has been processed – delivery can be expected between 2-3 business days – depending on your area and the availability of the courier booking schedule.

When placing an order – please complete your shipping details as thoroughly and accurately as possible to avoid delays in the administrative/delivery process.

All orders will receive a shipping notification once the artwork has been collected from me by the courier. A waybill will be supplied for your reference and parcel tracking purposes.

RETURNS/REFUNDS

Refunds on items will only be processed in the event of:

1. I have sent the wrong item and am not able to exchange it for the correct item

2. You do not want to exchange the item for an item of similar value on the website

3. You received a defective/damaged item and I cannot replace it with a similar item.

Please notify me within 48 hours of receipt of your parcel if the artwork is damaged. Please inspect the item for any damage and notify me at info@mariemorrison.co.za. Please make sure to include all your details on the email including the name of the artwork, your name, contact number and delivery address as well as your proof of purchase. From receipt of your email the returns policy remains valid for 7 business days during which you will need to courier the item back to me using a reputable courier service – please also supply me with a tracking number of the parcel. The item must be unused and in the same condition as you have received it. It must also be in its original packaging.

Once I receive and inspect your returned item/s, I will be in contact via email to notify you of the approval or rejection of your refund request. No returns/refunds will be granted for any other reasons than points 1-3 as stipulated above.

Should you qualify for a refund (based on the above) I will be in contact with you via email to get the necessary details in order to initiate a refund.